There are multiple water damage restoration companies which may make it hard for you to choose the right one. Questions such as which company is professional or which provides the best services may flood your mind. You are already dealing with a disaster at your home, and you just want to be done with it and move on with your life. To help you out, here is a list of questions you should ask before choosing a company.
How Many Years of Experience Do They Have?
It is essential to use a restoration company whose staff has some experience in the field. Suppose they have been in the field for many years, even better because several years will come with some knowledge and expertise. They are likely to have come across all types of water damages, and fixing yours will not be a big challenge to them.
Do They Have a Local Office?
As you search for water restoration companies near you, you expect to be directed to be local companies. However, that is not always the case. You do not want to work with a company with limited locations, and they have traveled a long distance to get to you. Local contractors understand the area well and are aware of the common disasters occurring in your area. Also, if they do not do a good job, it is easy to reach them and demand better services or a refund.
Is the Company bonded, Licensed, and Insured?
Most states in the US require any restoration companies or contractors to be registered with them. If any legal matters arise, then you have the means to settle the dispute with the company. A bonded company has purchased a surety bond that protects your property if the contractors do not do their job. The bond provides liability protection and compensation if things go wrong. A contractor can also be injured while working on your property. Insurance helps protect the company and other parties involved against such incidences.
Are They Available 24/7?
When a disaster happens, it does not consider business hours. It can happen any time, even in the middle of the night or over the weekend. You need to ensure that the company will respond and send technicians to your home when you call them. A disaster requires immediate attention to stop further damage. A good restoration company will be available on call and send people to your home to access the damage. Check on that before you contact a company for their services.
Can They Provide You with References and Reviews?
The best way to determine if you are choosing the right company is by checking the reviews. You need to talk to previous customers and assess their level of customer satisfaction. Talk to other technicians in the industry, and they may be able to tell you about the reputation of the company you want to work with. You may also want to check online reviews and see what people are saying about that company. It will give you an insight into whether you are making the right choice.
Water damage can be costly and, at the same time, bring great distress to you and your family. You do not need the additional stress of working with an incompetent company. If you ask the right questions, you are likely to receive great services.