How To Manage A Small Service Business Successfully


Entrepreneurs go through a lot before achieving success. It’s not uncommon to see business owners learn the hard way and fail before rebuilding another venture—sometimes more than once.

Research shows that 66% of companies survive for two years, and less than half continue until their fourth year. The information sector holds the lowest survival rates, while health and education services have the highest figures.

Industry aside, there are a few key elements that business owners must pay attention to when running an organization—although essential, coming up with a unique and highly-sought product or service is just one piece of the puzzle. Internally, managers must be on top of their operations to ensure success.

Below, you’ll find the essential points that lead your business in the right direction.

1Automate business processes

Small service businesses often have a few staff performing multiple tasks daily. Unknown to most owners, routine tasks can pull down their productivity and keep them from performing core responsibilities. For instance, your marketing and sales representative can be spending up to a third of their workload manually filing reports, reimbursements, and creating, sending, or following up invoices.

Companies can invest in comprehensive business applications like this software for chimney sweep businesses in such cases, or equivalent for your industry. No matter how niche, you are sure to find something that will fit your needs. Customized company software may require a financial investment but provide substantial returns down the road with operational efficiency, increased productivity, and improved revenues.

2Prioritize customer service and satisfaction

Service companies rely on customers to gain revenues, making customer satisfaction a crucial element in the success of any enterprise. Newly established businesses must work overtime to raise brand awareness and attract new customers using online and offline marketing strategies.

However, gaining new clients isn’t enough, as keeping customers satisfied is key to business viability. A study has discovered that consumers are likely to turn away from a brand after an unsatisfactory service. A service company can get customizable apps like this one from Jobber to send accurate and professional-looking estimates.

Providing your customers with an excellent experience works in two ways; it promotes retention and helps you attract more clients. It’s said that keeping your existing customers costs a fifth of how much you’ll spend on acquiring new ones. Hence, it’s imperative to facilitate fast and convenient transactions. It also helps to train your staff to provide the best services. Review your current policies and revise them as necessary.

3Be aware of what works and adopt it

While some businesses often stick to tried and tested procedures, small business owners don’t have to before crafting guidelines and office protocols, including sales processes. It’s essential to be familiar with successful businesses’ processes and standard protocols.

But not everything is set in stone. Always revisit essential business documents such as servicing guidelines, workflows, marketing campaigns, and your business plan to determine whether your current situation is aligned with your vision. Doing so helps you identify which strategies work and which ones don’t. Weed off your business of unproductive and disruptive practices.

4Ensure financial viability

Before launching a business, organizations must access funds from suitable sources. Determine the interest and total borrowing cost, apart from monthly payments, before considering a capital boost. Make realistic projections and don’t expect to gain substantial revenues for the first few months.

  • Gain financial knowledge: While most small businesses outsource accounting tasks, earning financial literacy is crucial as a business owner. If you don’t know how to analyze business financial documents like the balance sheet and profit-and-loss statement, learn how to make real income and expense projections.
  • Ensure proper cash flow: Learning how to minimize business-related expenses isn’t enough. Ensuring adequate cash flow is also paramount to establishing a viable service business. Recurring expenses such as rent, supplies, and bills will pile up, so ensure you can keep up with these costs by collecting client payments on time.

5Hire and keep the right people

Your staff plays a crucial role in business success, whether you’re a service or manufacturing company. Thus, hiring the right people who have not only the right skills but also the right attitude and personality that aligns with your business values.

Similarly, treat your workers skillfully to ensure they stay and contribute to your success. Like customers, retaining top talents costs less than recruiting new hires. Keep them motivated by providing avenues to upskill, raise feedback, and keep proper work-life balance.

Once the staff has gained the right skills and experience, consider delegating some of the critical tasks to them. Just make sure you can monitor them in the first few days. Doing this lets your team feel valued, making them more invested and engaged in your company.

6Adopt the right attitude

Entrepreneurs must be aware of the risks involved in opening a business. Uncertainty is one of the most significant challenges in the field, and a company can’t expect to be on top all the time. Additionally, businesspeople have to make sacrifices and face challenges head-on. Opening your business also requires you to leave your comfort zone and do things you never thought you’d do.

Likewise, managers must take a proactive approach and commit to making things work. If you believe in your product or service, you must be willing to invest time, effort, and costs to market and improve them. One such important exercise is to research the market and your competition. Find out how other companies in your niche operate and pinpoint the things that make them sustainable. New entrepreneurs may consider hiring mentors to provide them with valuable insights into business management.

7Strive to improve

The service sector is highly adaptable, and customer preferences change swiftly. For example, consumers have pushed for eco-consciousness since a few years ago, giving rise to the green movement. As a result, companies had to find ways to reduce their carbon footprint and stick to sustainable practices such as using recyclable materials. Contractors can join the green movement, too, by using and recommending energy-efficient home fixtures and reducing the use of toxic chemicals in cleaning and maintaining home fixtures.

The truth is that businesses must strive to improve their products, services, and operations, whether by industry regulation or choice. A good product-market fit is necessary for business viability, so it’s always wise to adapt your offers based on market demands and consumer preferences.

The bottom line

There’s no one-size-fits-all recommendation for building a successful service business. However, the above tips can help direct you toward the right path. In essence, businesspeople must be open to changes and constantly adapt to them. Keeping the right team and obtaining the proper attitude and approach can also help service companies evolve and achieve longevity.


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